Karlsen shipping the owners of MV Polar Star have been placed into receivership and Hurtigruten has therefore cancelled all MV Polar Star sailings in Spitsbergen for summer 2011. Hurtigruten’s sister company, Spitsbergen Travel AS had chartered the explorer ship MV Polar Star to offer weekly voyages around Spitsbergen.
Spitsbergen Travel and Hurtigruten ASA worked together with the creditors of Karlsen shipping to find a solution that would enable them to continue the Spitsbergen voyages in 2011 with Polar Star. Unfortunately, despite best endeavors, it was not possible to reach a resolution. There were also efforts to charter an alternative ship but again, without any success.
Hurtigruten ASA and Spitsbergen Travel are deeply sorry the disappointment and inconvenience that this will causes its guests.
857 guests booked on 11 sailings are affected by this incident. 512 guests are Germans, 65 from France, 111 from England, 61 from the US, 87 Norwegians and 21 other nationalities.
Along with a full refund, customers wishing to re-book on to another Hurtigruten products are being offered discounts on other voyages if booked before 31 July 2011. Discounts are as follows:
1. 50% off new bookings made on any Hurtigruten product for travel up to and completed by 31 December 2012 for cruise only products.
2. 40% off new bookings made on any Hurtigruten product for travel up to and completed by 31 December 2012 for flight inclusive products.
This offer is not combinable with any other Hurtigruten offers (e.g. Ambassador Loyalty programme repeater discount, Groups discounts and early booking discounts) and is valid for bookings made up to and including the 31st of July 2011.